1. Acceptance of Terms
By placing an order with us, you acknowledge and agree to these terms and conditions. These terms may be subject to change without notice.
2. Product Information
We make every effort to ensure that the product information, including descriptions and images, is accurate. However, variations may occur due to the handcrafted nature of our ceramic products. Due to the fact that clay has shrinkage in the drying and firing process, slight variations in size might occur from what stated on the product Information. The photographs on the website are a very close depiction of the real product and its colour. Due to the nature of the firing process slight variations in colour might occur. While we strive for accurate representation, colours may vary based on your device's display settings. If you have specific colour concerns, please reach out, and we'll provide additional information or images.
3. Ordering Process
To place an order, follow the instructions on our website. Once your order is confirmed, you will receive an email acknowledgment with the details of your purchase.
4. Payment
All payments are processed securely. We currently accept payments through credit/debit card and PayPal. Prices are subject to change without prior notice.
5. Shipping and Delivery
We aim to dispatch orders within one to two weeks of receiving payment. Shipping details, including tracking information, will be provided upon dispatch. Delivery times vary by destination. We are not responsible for delays after dispatch. In the event that a wrong address is given, the cost of resending the items is the responsibility of the buyer.
6. Shipping Costs
Shipping costs are calculated based on the weight and destination of the order. We strive to provide cost-effective shipping services and do not retain any commission on shipping.
7. Customs and Import Taxes
For orders outside the EU, customers are responsible for any customs duties, taxes, or import fees that may apply. Please check with local customs authorities before placing an order.
8. Returns and Refunds
We want you to be satisfied with your purchase, in case the product is not what you expected please get in touch with us.
9. Damaged or Defective Items
In the event that your ceramic product arrives in a defective packaging the courier needs to be notified instantly to log the event. Please ensure that you keep record with photographs and videos of the defection that might have caused damages to the product inside the packaging.
10. Custom Orders
We welcome custom orders. Contact us to discuss your specifications, and we will work with you to create a unique ceramic design.
11. Intellectual Property
All content on our website, including images and text, is the intellectual property of FRAMED PC_KERAMIK. Unauthorized use or reproduction is prohibited.
Q: Are the colors of the vases accurate to what I see on my screen?
A: Computer screens may display colors differently. While we strive for accuracy, there may be slight variations.
Q: How are the colors of the ceramic products represented online?
A: While we strive for accurate representation, colors may vary based on your device's display settings. If you have specific color concerns, please reach out, and we'll provide additional information or images.
Q: How do I care for my ceramic vase?
A: Handwashing is recommended to preserve the integrity of the stoneware clay and glazing. Simply wipe the surfaces with a soft, damp cloth. Avoid using abrasive materials or harsh chemicals to preserve the integrity of the ceramic and its finish.
Q: Can I place my vase in the dishwasher?
A: While our vases are durable, the dishwasher may cause fading of certain glazes. To guarantee minimal wear, we recommend handwashing.
Q: Are the 3D printed ceramic products durable?
A: Absolutely! Our 3D printed ceramics are made to withstand everyday use. They are resilient, heat-resistant, and built to last, providing both functionality and aesthetic appeal.
Q: Can I change the shipping carrier or use my agent?
A: Yes, we are open to accommodating your preferred shipping arrangements. Please contact us to discuss personalized shipping options.
Q: Do you offer wholesale pricing for your ceramic vases?
A: Yes, we do offer wholesale pricing. Contact us for more information and to discuss your specific requirements.
